After Service

After Service

Xinxiang Great Wall Machinery sticks to “satisfaction of customer is our eternal pursuit “as operation principle, adheres to “one-stop service, one-window to customers“ as service tenet, guarantees quality of product seriously, makes great efforts to improve service level,provides the general constructing from design, manufacturing, installation, debugging and capacity and standard reaching------turnkey project.

Our services project includes design pre- sale (plan), sale tracking, after sell service.

Pre-sale design

Being a good adviser and assistant for customers, let customers acquire rich return for every investment.

(1) Provide advice on product selection according to customer requirements.

(2) Design and manufacture product according to customer special requirements.

(3) Provide engineering technicians for customers to planning site.

Sale tracking

Respect for customers, timely communication, and continuous improvement, to realize the maximum of customer value.

(1) Respect every suggestion for customers, aimed at a win-win transaction.

(2) Feedback to customers contraction executive scheme timely, guarantee products acceptance inspection smoothly.

(3) Assist customer to draft the construction scheme.

After-sale service

The end of sale does not mean the end of service, continuous and stable service to solve the trouble back at home for customers.

(1) Provide free professional after-sells service personnel to assist customer on-site installation and debugging.

(2) On-site training operator for customer, and provide technical guarantee for normal operation of equipment.

(3) Warranty period of equipment is , free maintenance within 1 year.

(4) Please contact us no hesitate if you have problems in the process of use, and we will provide professional technicians for door-to-door service if the phone can’t solve.

(5) We provide spare parts for all the year round.

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